At Zyvorn.xyz, we take pride in providing high-quality products that meet our customers’ expectations. Our warranty policy ensures that your purchase is protected, providing you with peace of mind. This document outlines the terms and conditions of our warranty coverage and the process for handling warranty claims. By purchasing from Zyvorn.xyz, you agree to the terms set forth in this policy.
1. Warranty Coverage
Zyvorn.xyz offers a limited warranty on all products sold on our website. This warranty covers defects in materials and workmanship under normal use for a specified period from the date of purchase. Our warranty provides the following benefits:
- Repair or Replacement: If your product is found to be defective during the warranty period, Zyvorn.xyz will repair or replace the item at no additional cost to you.
- Coverage Scope: This warranty applies only to the original purchaser of the product and is non-transferable.
- Exclusions: Our warranty does not cover damages caused by misuse, accidental damage, improper maintenance, or failure to follow care instructions provided with the product.
2. Warranty Period
The warranty period varies depending on the type of product purchased. Please refer to the product description page on Zyvorn.xyz for specific warranty details. Generally, the warranty periods are as follows:
- Electronics: 12 months from the date of purchase.
- Furniture: 24 months from the date of purchase.
- Accessories: 6 months from the date of purchase.
3. What Is Not Covered by the Warranty
While our warranty covers defects in materials and workmanship, it does not cover the following:
- Normal Wear and Tear: Over time, products may show signs of usage. This is considered normal wear and tear and is not covered under the warranty.
- Accidental Damage: Any damages caused by accidents, misuse, or neglect (e.g., dropping, spilling liquids) are not covered.
- Improper Care or Maintenance: Failure to follow the care and maintenance instructions provided with the product voids the warranty.
- Modifications: Any alterations, repairs, or modifications made to the product by anyone other than Zyvorn.xyz voids the warranty.
4. Warranty Claim Process
If you believe your product is defective and is covered under our warranty, please follow these steps to submit a warranty claim:
- Contact Us: Reach out to our customer service team at support@zyvorn.xyz. Please include the following information:
- Proof of purchase (order number or receipt).
- A detailed description of the defect.
- Photos or videos showing the defect (if applicable).
- Return Authorization: Once your claim is reviewed, we will issue a Return Authorization (RA) number if the product qualifies for warranty coverage. You will receive instructions on how to return the product.
- Return the Product: Ship the defective product to the address provided by our customer service team. You are responsible for the shipping costs unless the defect is confirmed by Zyvorn.xyz.
- Inspection and Resolution: Upon receiving the returned product, Zyvorn.xyz will inspect the item to determine if it qualifies for repair or replacement. If the product is found to be defective, we will either repair it or provide a replacement at no cost to you.
- Resolution Timeframe: We aim to process all warranty claims within 15-30 business days from the date we receive the returned product. The timeframe may vary depending on the nature of the defect and the availability of replacement parts.
5. Warranty Limitations
Our warranty is limited to repair or replacement of the defective product and does not cover any incidental or consequential damages. Zyvorn.xyz is not responsible for any loss of use, business interruptions, or any other indirect damages resulting from the product defect.
6. International Warranty
Zyvorn.xyz’s warranty is valid worldwide; however, the terms and process may differ in certain regions. International customers are responsible for shipping costs to and from our service center. Please contact our customer support team for more information on warranty coverage in your region.
7. Extended Warranty Options
For customers who wish to extend their coverage beyond the standard warranty period, Zyvorn.xyz offers extended warranty plans. These plans can be purchased at the time of checkout or within a specified time after the initial purchase. Extended warranties provide additional coverage for repairs and replacements beyond the original warranty period.
8. Warranty Transfer
Our warranty is non-transferable. Only the original purchaser, whose name appears on the invoice, is eligible for warranty coverage. If the product is resold or given away, the warranty will be void.
9. Product Registration
To ensure you receive the full benefits of our warranty, we recommend registering your product with Zyvorn.xyz. Product registration helps us to quickly verify the warranty period and facilitate any warranty claims. You can register your product online through your account on Zyvorn.xyz.
10. Disclaimers
While we strive to provide accurate information about the warranty, Zyvorn.xyz reserves the right to modify the terms and conditions of this policy at any time without prior notice. Any changes to the warranty policy will be posted on our website, and the revised terms will apply to purchases made after the date of publication.
11. Customer Responsibilities
As a customer, you are responsible for:
- Proper Use and Maintenance: Follow the instructions for proper use, care, and maintenance of the product to ensure it functions optimally and stays in good condition.
- Timely Notification: If you believe your product has a defect, you must notify Zyvorn.xyz within a reasonable time frame after discovering the issue. Failing to do so may result in the expiration of your warranty rights.
- Packaging for Return: When returning a product for warranty purposes, please ensure it is securely packaged to avoid damage during transit. Zyvorn.xyz is not responsible for damage that occurs during shipping if the product is not adequately packaged.
12. Limitation of Liability
Zyvorn.xyz’s liability under this warranty is limited to the repair or replacement of the defective product, as specified in this policy. We do not assume liability for any direct or indirect damages caused by the use or inability to use the product, including but not limited to property damage, personal injury, or loss of income.
13. Contact Us
If you have any questions about our Warranty Policy or need assistance with a warranty claim, please contact our customer support team at:
- Address: 100 129th Infantry Dr, Joliet, IL 60436, United States
Phone: +18157250746
Email: admin@zyvorn.xyz
We are committed to providing excellent customer service and ensuring your satisfaction with every purchase.