At zyvorn.xyz, we prioritize customer satisfaction and want to ensure you are completely happy with your purchase. We understand that sometimes things may not work out as expected, and we are here to help make the return process as smooth and hassle-free as possible. Please read the following Return Policy carefully to understand the conditions and procedures for returning items.
1. General Return Policy
We offer returns on eligible items within 30 days of the purchase date. If you are not completely satisfied with your purchase, you may return most products for a full refund or exchange, subject to the conditions outlined below.
Items returned must be in new, unused condition with all original packaging and labels intact. Returns will not be accepted if the items have been used, altered, or damaged in any way.
2. Non-Returnable Items
Certain items are non-returnable for health, safety, or hygiene reasons, including but not limited to:
- Personal care products
- Custom or personalized items
- Downloadable digital products
- Gift cards
If you are unsure about whether an item can be returned, please contact our customer service team at support@zyvorn.xyz before making your purchase.
3. Return Process
To initiate a return, please follow these steps:
- Contact Customer Service: Reach out to our customer service team by emailing support@zyvorn.xyz. Please include your order number, the reason for the return, and whether you would prefer a refund or exchange.
- Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number. This RA number is required for your return to be processed. We will also provide you with the return shipping address.
- Return Shipping: You are responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a tracked shipping method to ensure the return is safely delivered. zyvorn.xyz is not responsible for lost or damaged return shipments.
- Return Approval: Once we receive your returned item(s), we will inspect them to ensure they meet the conditions outlined in this policy. If the return is approved, we will process your refund or exchange promptly.
4. Refunds
Refunds will be issued to the original payment method once your return is approved. Please note that the processing time for refunds can take 7-10 business days depending on your payment provider.
If you paid using a credit card, the refund will be credited back to the same card. For other payment methods, the refund will be processed to the original payment method used during checkout.
5. Exchanges
If you wish to exchange an item for a different size, color, or product, you must first return the original item in accordance with our Return Process. After we receive and process your return, you can place a new order for the replacement item. Exchange requests cannot be processed without the return of the original product.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team immediately at support@zyvorn.xyz. We will offer you a replacement or a full refund, depending on your preference. Please provide a photo or video of the damaged or defective product when you contact us to expedite the process.
We will cover the return shipping costs for defective or damaged items, and you will not be charged any fees for returning such products.
7. Late Returns
Returns must be postmarked within 30 days of your original purchase date. Any returns received after this period may not be accepted, and the item(s) will be sent back to you.
We encourage you to review your items promptly upon receipt to ensure they meet your expectations and to initiate the return process within the allowed time frame.
8. International Returns
If you are returning an item from outside the country where the order was originally placed, you will be responsible for the return shipping fees. Please also note that customs duties, taxes, and other fees may apply and will not be covered by zyvorn.xyz. We recommend contacting your local customs office for more information about potential charges.
9. Return Shipping Fees
In most cases, customers are responsible for the return shipping fees unless the return is due to a defect or an error on our part (e.g., wrong item sent, damaged product). Return shipping fees are non-refundable.
10. Restocking Fees
In certain cases, zyvorn.xyz may apply a restocking fee for returned items. This fee will be communicated to you at the time of the return request. Restocking fees may apply to items that are returned in used or unsellable condition.
11. Gift Returns
If you received an item as a gift and wish to return it, please follow the same return process as outlined above. However, the refund will be issued to the original purchaser if the gift receipt was not included.
12. Customer Satisfaction Guarantee
Your satisfaction is our priority. If you have any concerns or questions about your purchase, please don’t hesitate to contact our customer service team at support@zyvorn.xyz. We are here to help you resolve any issues quickly and efficiently.
13. Changes to the Return Policy
zyvorn.xyz reserves the right to modify or update this Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this page periodically for any updates or changes.
14. Contact Us
If you have any questions or need further assistance regarding our Return Policy, please contact us using the information below:
- Address: 100 129th Infantry Dr, Joliet, IL 60436, United States
Phone: +18157250746
Email: admin@zyvorn.xyz
Thank you for shopping with zyvorn.xyz. We value your business and are committed to providing you with excellent service.